Support

How do I perform an update?

Install the free Garmin Fresh application on your PC/Mac for performing updates or buying new content at the Fresh Shop.

My navigation map is incomplete or contains errors.

The data on the navigation map has not been collated by Garmin itself. Garmin receives the data from the digital map specialist company Navteq. This data is processed by Garmin so that it can be used by our navigation software.

Road networks are subject to constant change: new roads are built, streets are designated one-way, etc. If you have an older version of the navigation map, it is likely that some data is no longer fully up-to-date. Even the latest maps do not include the most recent changes to the road network. That means a map might only be up to 99% accurate at the most.

Use FreshMaps to keep your maps up-to-date. NB: With the Navteq MapReporter, you can report errors in map content(http://mapreporter.navteq.com)

An error occurred during or after an update. What can I do?

Here is an overview of possible solutions for update problems:

1. Check that your sat nav is fully charged.

2. Reboot the navigation software: press the on/off button on the top of the device for at least ten seconds until the device switches off. Press the on/off button again briefly to switch the device on again. Check whether there is any improvement.

3. If there has been no improvement, perform the "Recover Device" function in Fresh. You'll find this function under "Save & Recover". NB: When you perform this function, you will lose all your Favorites and user data.

If the error persists, contact our Customer Service.

My navigation software responds slowly and/or takes a long time to calculate the route.

Perform the following steps (check after each step whether there has been any improvement):

- We recommend that you first install the latest software updates. These are available in Garmin Fresh. (Garmin Fresh is a desktop application which is available to download at www.garmin.com/pid.)

- Reboot the navigation software: press the on/off button on the top of the device for at least ten seconds until the device switches off. Press the on/off button again briefly to switch the device on again.

- Restore factory settings (map updates will be retained):

1. Press the on/off button for at least ten seconds until the device switches off.
2. Touch the display screen and keep your finger pressed down while you switch the device on again using the on/off button. The message "Keep pressing the display for" will appear in the loading window as well as a countdown.
3. Keep your finger on the screen for ten seconds until the end of the countdown.
The factory settings on the device have been restored.

- If the required improvement has not been achieved, perform the "Recover Device" function in Fresh. You will find this function under "Save & Recover". NB: When you perform this function, you will lose all your Favorites and user data.

If the error persists, contact our Customer Service.

My device won't switch on. What can I do?

Carry out a hard reset if the device still does not switch on despite being connected to a power supply:

1. Press the on/off button for ten seconds.
2. Press the on/off button briefly to restart the device.

Pressing the button for a long time interrupts the internal power supply. Repeat the process several times if necessary.

If the error persists, contact our Customer Service.

My mobile phone won't work with the navigation software

The navigation software is compatible with most models of mobile phone. However, it does not support all models and some Bluetooth functions do not work with all mobile phone models. Furthermore, due to the large number of different software versions on different models of mobile phone we are unable to check all combinations.

Go to "Phone Compatibility" on this website for an overview of which mobile phones have been tested for compatibility. If you can't find your phone on this list, it does not automatically mean that your phone cannot be used with the software.

The following steps may resolve the problem:

1. Update the software for your mobile with the latest version.
2. Remove all the phones that are already connected in the list of connected devices.
3. Reboot your mobile phone and sat nav.
4. Reboot the connection.

The speech quality of the hands-free function is poor

The speech quality of the hands-free function depends on the model of mobile phone.

The following measures may help to improve the speech quality:

- Reduce the background noise during the call as far as possible.
- Do not drive faster than 60 mph during the call.
- Turn the front of the phone with the microphone towards your mouth.
- Do not turn up the volume on the hands-free device more than is necessary. If the volume is too loud, it will distort the sound for the person you are calling.
- Avoid calls between two Bluetooth-connected hands-free devices. The audio algorithms for a hands-free function at both ends impair the tone quality.
- The volume of calls to landlines is normally quieter than the volume to mobile phones.
- Do not shout. The hands-free system works better if you speak at normal volume.

My sat nav battery has not charged up even though I've been driving for some time

The sat nav uses a lithium-ion battery. These batteries can only be charged up within a specific temperature range of between 0°C and 45°C for safety reasons. That's why the sat nav monitors the temperature continuously. In winter at temperatures of less than 0°C, it can take some time until the sat nav is sufficiently warmed up. In summer, the sat nav can heat up quickly when the sun shines through the windscreen onto the black rear of the device. If in such situations the battery does not charge up, this is not a malfunction.

As long as there is an external power supply to the device, the level of battery charge is not important.

You can take the sat nav home with you and charge it up with a mini USB cable via a computer or any standard charger. Ensure that the sat nav is only charging when it is switched off or in standby mode, as the relatively small charging current from standard chargers can only keep it operating but does not provide charge for more than that. You can also charge the sat nav when it is switched on with a travel charger which you can purchase as an extra from Garmin.

Can I use my sat nav in a different vehicle (e.g. a hire car)?

Yes. You can purchase an extra suction holder and extra adaptor for vehicle cigarette-lighters at the Garmin Online Shop. Go to "Product Overview" where you will find a link to the Shop.

You can also receive TMC alerts in other vehicles with the Garmin adaptor for cigarette-lighters.

How do I connect my mobile phone to the sat nav?

They are coupled using a Bluetooth connection. For more information, please refer to the user manuals for your sat nav and your mobile phone.

How do I use Live Services with my mobile phone?

Please connect your mobile phone to the sat nav using Bluetooth and activate the mobile hotspot function on your mobile phone. You can do this in most cases at "Settings"-> "Network" or "Tethering".

You'll find more advice on how to activate a mobile Bluetooth hotspot (or activating Bluetooth Tethering via the PAN profile) in the user manuals issued by phone manufacturers.

Apple devices:
DE: http://support.apple.com/de_DE/manuals/
EN: http://support.apple.com/en_US/manuals/
NL: http://support.apple.com/nl_NL/manuals/
CZ: http://support.apple.com/cs_CZ/manuals/
IT: http://support.apple.com/it_IT/manuals/
ES: http://support.apple.com/es_ES/manuals/
FR: http://support.apple.com/fr_FR/manuals/
SE: http://support.apple.com/sv_SE/manuals/

Android devices:
For all languages:http://support.google.com/android/

How do I set up a data connection abroad?

To do this, you need to activate the Data Roaming function. This is performed in most cases at "Settings"-> "Network" or "Net". Please refer to the instruction manual for your mobile phone.

Please note that considerably higher charges are normally applied to using data with Roaming, which is why Roaming is deactivated in most phones. Contact your network provider for more information.

Live Services is no longer working.

Please check whether the connection between your sat nav and your mobile phone is active. Check whether you have an internet connection to your mobile. Make sure that the trial period has not expired.

Seat Portable System

Your sat nav is equipped with a Bluetooth handsfree system which provides additional Bluetooth functions (music streaming, SMS display, data services).

The following applies with respect to compatibility with current mobile phones:
- Handsfree: As a rule, all phones that support the Bluetooth Handsfree profile can be used with your handsfree system.
- Music streaming via Bluetooth: Profiles A2DP and AVRCP are required for streaming music.
- Live Services: You'll find the requirements for using Live Services here (leads to "Features/Live").
- SMS readout/display: To have your SMS text messages read out, your phone needs the Bluetooth MAP Profile. (Unfortunately, very few phones currently support this Profile).

Download a list of compatible phones here.

If your phone is not included in the compatibility list, it does not necessarily mean that it will not work with your system.

Seat Portable System

The following certificates are available for downloading:


Kunden aus Deutschland wählen bitte: 0180-6-776776 (0,20 EUR pro Anruf aus dem Festnetz, maximal 0,60 Euro pro Anruf aus den Mobilfunknetzen). Unser Kundenservice ist montags bis samstags in der Zeit 08:00 bis 20:00 Uhr (außer den gesetzlichen Feiertagen) für Sie da.

Kunden aus Österreich wählen bitte: 0820-240437 (0,145 EUR/Min. Festnetz, ggf. andere Preise Mobilfunk). Unser Kundenservice ist montags bis freitags in der Zeit 08:00 bis 20:00 Uhr (außer den gesetzlichen Feiertagen) für Sie da.

Kunden aus der Schweiz wählen bitte: 0848-662544 (max. 0,11sFr./Min. Festnetz, ggf. andere Preise Mobilfunk). Unser Kundenservice ist montags bis freitags in der Zeit von 10:00 bis 18:00 Uhr (außer den gesetzlichen Feiertagen) für Sie da.

Kunder fra Danmark vælg venligst: 69-918236 (national tarif fra fastnet, mobilnet gælder andre priser). Vores kundeservice stå til rådighed fra mandag til fredag fra 10:00 til 14:00 og igen fra 15.00 til 18.00 (med undtagelse af helligdage).

Clientes llamando desde España marquen por favor: 902-882333 (max. 0,0966 EUR/Min. desde red fija telefónica, desde móvil según la tarifa correspondiente del distribuidor). Nuestro servicio al cliente lo atenderá de lunes a viernes de 10.00 a 18.00 horas, exceptuando días festivos.

Suomesta soittaessa valitkaa numero 09-23114600 (kiinteän verkon pvm, mpm veloitus määräytyy operaattorin hinnaston mukaisesti). Asiakaspalvelu on tavoitettavissa arkisin 11:00-15:00 ja 16:00-19:00. Asiakaspalvelu on suljettu juhlapyhinä.

A partir de la France: 0820609995 (0,12 EUR la minute á partir du reseau français, éventuel autres prix depuis votre mobile). Vous pouvez contacter notre service clientele du Lundi au Vendredi de 10h00 à 14h00 et de 15h00 à 18h00 (hors jours feries nationaux).

Per clienti dall’Italia comporre il numero: 02-36009875 (tariffa locale). Il nostro servizio clienti è a vostra disposizione da lunedì a venerdì dalle 10:00 alle 14:00 e dalle 15:00 alle 18:00 (esclusi i giorni festivi).

Magyarországi ügyfeleink hívják a 061-8088362-es telefonszámot ( helyi díj ill. más díjak mobilhálózattól függően ). Az ügyfélszolgálatunk elérhető hétfőtől péntekig 10:00 órától 16:30 óráig ( helyi idő szerint és a törvényes ünnepnapokon kívül ).

Pro zákazníky z České republiky: 2-28882061 (Cena hovoru je jako za místní hovor, v případě spojení z mobilní sítě operátora se mohou ceny lišit.) Náš zákaznický servis je pro Vás od pondělí do pátku od 10:00 do 16:30 hodin činný. (lokálního času, kromě státních svátků).

Klanten uit Nederland bellen: 020-2035230 (plaatselijke collectieve, voor het mobile telefoonnet gelden andere prijzen). Onze klantenservice staat u van maandag tot en met vrijdag van 10 tot 18 uur ter beschikking (wettelijke feestdagen uitgezonderd).

Kunder fra Norge venligst vælg føljande telefonnummer: 21547074 (nasjonell tarif fra det faste telefonnett, dvs. for mobil gelder andre priser). Vår Kundservice er øppet mandag til fredag mellom Kl. 10:00 til Kl.16:00 (unntatt høytidsdager).

Kunder från Sverige, vänligen välj följande telefonnummer: 08-50336506 (Lokalsamtal avgift från fastnät, från mobilnät gäller prislistan av din mobil telefon operatör). Vi har öppet från måndag till fredag, mellan 10:00-14.00 och 15.00-18:00 (men inte helgdagar).

Customers from the United Kingdom please call: 020 - 33645669 (rate depends on local provider). Our customer service is there for you from Monday to Friday 09:00 am to 01:00 pm and from 02:00 pm until 05:00 pm (except official holidays).

Customers from North America please call: 1-866-273-4271 (toll-free). Our customer service is there for you from Monday to Thursday 08:00 am to 06:00 pm and Friday 08:00 am to 05:00 pm (except official holidays).
Email North America Support

Klanten uit België bellen: 02-4001480 (Starttarief 0,05€. Iedere minuut kost 0,45€ (vanuit het vaste telefoonnet, voor het mobile telefoonnet gelden andere prijzen). Onze klantenservice staat u van maandag tot en met vrijdag van 10 tot 18 uur ter beschikking (wettelijke feestdagen uitgezonderd).

A partir de la Belgique: 02-4001480 (début taux de 0,05 €, chaque autre minute coûte € 0,45. Éventuel autres prix depuis votre mobile). Vous pouvez contacter notre service clientele du Lundi au Vendredi de 10h00 à 14h00 et de 15h00 à 18h00 (hors jours feries nationaux).

Mają Państwo pytania odnośnie produktu a może chcą Państwo skontaktować się bezpośrednio naszym centrum serwisowym? Prosimy dzwonić 022-3979087 (opłata jak za 1 impuls) w dni robocze w godzinach 10.00-16.30.

Os clientes de Portugal deverão marcar o: 030-8802494 (Aplica-se o tarifário da rede fixa nacional, os preços das redes móveis podem variar). O nosso serviço ao cliente está disponível de segunda a sexta-feira, das 10 às 18 horas (exceto feriados).

Customers from Australia please call: 02-80318521 (rate depends on local provider) Our customer service is there for you from Monday to Friday: 09:00 am to 05:00pm

Τηλέφωνο εξυπηρέτησης πελατών: 210-9840144. e-mail: support@tracer.gr (GREECE ONLY, μόνο οι συσκευές πλοήγησης)
Ώρες λειτουργίας: 0900 – 1800 Δευτέρα έως Παρασκευή.

βοήθεια για τα κινητά τηλέφωνα (μόνο στα Αγγλικά ) / Support for smartphones - Cosmote (English only): 0049-221 2888 999 (rate depends on local provider) Our customer service is there for you from Monday to Friday: 10:00 am to 18:00 pm (German Time).

Americas:
Brazil: 0800-770-4960

Argentina: 0800-2661634

Support for smartphones:
Phone: +27 212000779 (share call from SA. landine)
Monday - Friday: 10:00 AM - 02:00 PM and from 03:00 PM until 6:00 PM Central Africa Time Zone (CAT)

Support for Navigation devices:

http://www.garmin.co.za/support.php
Monday – Friday: 8:00 AM – 6:00 PM Central Africa Time Zone (CAT),
Phone: 0861 427 646 (share call from S.A. landline),
Phone: +27 (0)11 251 9999 (landline); After hours support: Monday – Friday: 6:00 PM – 8:00 PM & Saturday 09:00 AM – 5:00 PM Central Africa Time Zone (CAT), Phone : +27 (0)11 251 9800 (landline)


Customer Care (SHARAF DG): Bahrain: 8000 800 7 (Toll Free),
UAE: 800 344357 (Toll Free), for After-Sales Services & Complaints contact callcenter@sharafdg.com, for General enquries contact support@sharafdg.com

Rest of World: 0049-221 2888 999 (rate depends on local provider) Our customer service is there for you from Monday to Friday: 10:00 am to 02:00 pm and 03:00 pm to 06:00 pm (German Time) - support in english language only


Europe - English